FAQ

 

IS THERE A MINIMUM ORDER SIZE?
Yes, we have a $1,000 rental minimum which can go quite a ways! Our Truly Haute rental package includes our standard service fee (which includes one meeting or site visit, design, setup, lighting, and post-event breakdown), and a delivery/pickup fee. Other fees may be applicable if there are multiple venues, the venue has to be "flipped" or if there is extensive setup. If you don't reach our rental minimum, ask about our customer pickup or Hautie delivery packages!
 
DO YOU TRAVEL?
We LOVE to travel! Our travel fee starts at $200 if the event is more than 1 hour outside of Baton Rouge.

 

WHAT IF I NEED TO RESCHEDULE OR CANCEL MY EVENT?

We are usually very flexible with rescheduling an event. Any payments you've already made will be credited to your rescheduled date. If your event is canceled, you will receive any payment made minus the non-refundable deposit. 

 

 

CAN I BOOK WITHOUT KNOWING WHAT I WANT?
Of course! We will book your date by putting down half of our rental minimum. Your order just needs to be finalized by 1 month before your event, when your final payment is due.
 
WHAT FORM OF PAYMENT DO YOU ACCEPT?

We accept cash, check and credit card. You may make credit card payments on our booking system after you receive your invoice.

CAN I SEE YOUR INVENTORY IN PERSON?

Yes! Our showroom is on Industriplex Blvd. in Baton Rouge, LA.  You can come by to see our rentals and we can mock up your designs to give you a better idea of how things will look. Meetings are by appointment only. Click here to schedule. 

 

Tel: 337-519-6493 (Lauren)

Tel: 225-223-4393 (Rachel)

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