Frequently asked questions
Do you have a question? Looking for more information about our rental products, services we offer, or the items we carry? Check out our list of frequently asked questions below for some quick answers. If you still have a something on your mind, please reach out. We’ll be more than happy to get you the answers you need.
IS THERE A MINIMUM ORDER SIZE?
Yes, we have a $1,500 rental minimum which can go quite a ways! Our Truly Haute full service package includes our standard service fee (which includes one meeting or site visit, design, setup, lighting, and post-event breakdown), and a delivery/pickup fee. Other fees may be applicable if there are multiple venues, the venue has to be "flipped" or if there is extensive setup. If you don't reach our rental minimum, ask about our customer pickup or delivery only packages!
DO YOU TRAVEL?
We love to light up events outside of Baton Rouge! Our travel fee starts at $100 if the event is more than 30 miles from our office.
WHAT IF I NEED TO RESCHEDULE OR CANCEL MY EVENT?
We are usually very flexible with rescheduling an event. Any payments you've already made will be credited to your rescheduled date. If your event is canceled, you will receive any payment made minus the non-refundable deposit.
CAN I BOOK WITHOUT KNOWING WHAT I WANT?
Of course! We will book your date by putting down half of our rental minimum. Your order just needs to be finalized by 1 month before your event, when your final payment is due.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept cash, check and credit card. You may make credit card payments on our booking system after you receive your invoice.
CAN I SEE YOUR INVENTORY IN PERSON?
Yes! Our showroom is on Government St. in Baton Rouge, LA. You can come by to see our rentals and we can mock up your designs to give you a better idea of how things will look. Design meetings are by appointment only. Click here to schedule.
WHAT IF I BREAK SOMETHING?
If items break or are damaged during your event, we charge 2 times the rental fee.